Ms. Singer, Ms. Fairbanks and Ms. Phillips share the belief that a lawyer should take the time necessary to know and understand each client and the client’s unique needs. Often their work requires a client to divulge personal matters, which the client finds difficult to share with others. These matters can involve, for example, embarrassment over the state of the client’s finances or problems within the client’s family. The firm’s attorneys are dedicated to treating such matters with sensitivity and the client with respect. Similarly, the client may have difficulty comprehending a difficult area of the law or making decisions. Ms. Singer, Ms. Fairbanks and Ms. Phillips know the importance of patience in such circumstances. It is important to them that the client does not feel like a “number”. They value the fact that many of their clients have referred other family members or friends to the law firm.